ATLANTA, February 7, 2022 – Cox Business announced today the expansion of its Complete Care (CBCC) premium support portfolio, now featuring Helpdesk and Proactive services that deliver preventative and responsive support for common IT issues. From employee technical support to on-call IT management, Complete Care’s 24/7 services provide a white glove support experience to Cox’s small business customers nationwide.
As today’s small businesses grow, so does their need for IT services to keep devices and networks running, ensure teams stay connected, and avoid expensive losses in time and repairs. Yet, hiring full-time IT managers can be costly and finding the right third-party team is often difficult. With this in mind, Cox Business launched and continues to innovate its Complete Care services to go beyond standard tech support and provide all-inclusive, enterprise-grade coverage that mitigates everyday IT problems without significant overhead.
The latest in the Complete Care portfolio, CBCC Helpdesk provides expert technical support 24/7/365 to help employees navigate everyday digital dilemmas from anywhere – whether they are in office or remote. From virus, malware and spyware removal to network setup and connectivity troubleshooting, the Helpdesk has the answers to keep all WiFi connected devices running smoothly.
Additionally, CBCC Proactive features around-the-clock system monitoring and gives businesses access to an on-call assistant IT administrator who can take over existing IT challenges whenever the need arises. For added peace of mind and streamlined task offloading, the solution is always working and learning in the background to preemptively monitor applications and server status, system performance, and device health and security – allowing for rapid problem notification and mitigation.
“Small business owners and IT leaders are stretched thin as it is, getting access to the right support shouldn’t be another hurdle,” said Catherine Mitchell, Vice President, Product Development and Management, Cox Business, “With Cox Business Complete Care, now featuring Helpdesk and Proactive services, we can ensure our customers have easy access to expert support and monitoring, allowing them to get back to what they do best – running their businesses and departments.”
After an initial trial with 6,000 select Cox Business customers, many provided testimonials on how the product eased their IT operations.
Learn more about Cox Business Complete Care at cox.com/business/completecare.html.
About Cox Business
The commercial division of Cox Communications, Cox Business provides voice, data and video services for more than 355,000 small and regional businesses nationwide, including health care providers; K−12 and higher education; financial institutions; and federal, state and local government organizations. The organization also serves most of the top-tier wireless and wireline telecommunications carriers in the U.S. through its wholesale division. For more information, please visit www.coxbusiness.com.