Patrick (Pat) Esser is president of Cox Communications, a multi-service broadband communications and entertainment company serving more than 6 million residential and commercial customers.
Esser brings more than 30 years of experience in cable and telecommunications to bear on his role as Cox’s top executive, a position he’s held since 2006. He joined Cox in 1979 as director of programming in Hampton Roads, VA., and was part of the original management team that pioneered Cox's advertising sales division now known as Cox Media. Named corporate vice president of advertising sales in 1991, Esser was presented with the Cabletelevision Advertising Bureau President’s Award just three years later. Esser became vice president of operations for Cox’s Western Division in 1999, and a year later was promoted to senior vice president of operations. In 2004, Esser was promoted to executive vice president and chief operating officer.
Cox has earned numerous accolades during Esser’s tenure as president; many tied to his personal passion for diversity and inclusion. In 2006, Cox debuted in DiversityInc’s listing of the Top 50 Companies for Diversity; the company has placed in the Top 50 for five consecutive years. In 2009, the Women in Cable Television (WICT) Foundation named Cox the Best Operator for Women in Cable for the seventh straight year. In 2007 Esser was personally distinguished with recognition as Multichannel News’ first “Executive of the Year.” At the 2013 Cable Show, Esser was awarded with the National Cable & Telecommunications Association’s (NCTA) Distinguished Vanguard Award for Leadership.
Customer service excellence is a Cox hallmark under Esser’s leadership. Cox ranks highly in annual J.D. Power and Associates’ studies of consumer satisfaction. In 2010, for the eighth consecutive year, Cox received highest honors in their Residential Telephone Customer Satisfaction StudySM in the West. Cox has ranked highest among small/midsize business data providers in J.D. Power and Associates’ Major Provider Business Telecommunications StudySM three times, including 2010. To-date, Cox is the only telecommunications and entertainment company to receive top honors recognition from J.D. Power in studies of video, telephone and high-speed Internet satisfaction.
Esser serves on the board of directors of C-SPAN, CableLabs and the National Cable & Telecommunications Association. Additionally, he serves as an adviser to the Association of Cable Communicators and the National Association for Multi-Ethnicity in Communications. Esser also serves as a Southeastern Trustee of the Boys & Girls Clubs of America and has served on the FCC’s Communications Security, Reliability and Interoperability Council.
A graduate of the University of Northern Iowa, Esser holds a B.A. and M.A. in communications media, and in 2003 was presented the university’s Heritage Honors Alumni Achievement Award. In 2009, he was inducted into the Broadcasting and Cable Hall of Fame.