ATLANTA--(BUSINESS WIRE)--July 21, 2004--Cox Communications, Inc. (NYSE: COX) announced today that it received the highest honor in the West in J.D. Power and Associates' 2004 Residential Local Telephone Customer Satisfaction Study(SM) released today. For two consecutive years, Cox's residential local telephone service has ranked the highest in overall customer satisfaction in the Western Region. In a separate study, Cox's bundled customers nationwide also ranked Cox highest for customer satisfaction in J.D. Power and Associates' 2004 Residential Long Distance Telephone Service(SM) study.

"Cox's high ranking in both of these studies indicates that our customers recognize the value of the high-quality, customer-focused service we deliver to the marketplace," said David Pugliese, Cox's vice president of product marketing and management. "The J.D. Power and Associates' findings demonstrate Cox's success in bringing a competitive choice in local and long distance telephone service to its markets. We believe the simplicity of receiving bundled services from one provider contributes greatly to our customers' high satisfaction ratings."

The local telephone service study rated overall customer satisfaction based on six factors: customer service, billing, performance and reliability, company image, cost of service and offerings and promotions. In the West, Cox received the highest rating in customer service, billing, performance and reliability, company image and cost of service - scoring 50 points higher than its closest competitor in overall satisfaction. Among all local telephone service providers, the J.D. Power and Associates' study showed that Cox customers reported high scores in ease of contacting customer service and knowledge of customer service representatives; convenience of having multiple telecom services on one bill; high call clarity; willingness of Cox to stand behind the service it sells; as well as beliefs that Cox is honest, highly reputable and highly committed to the community it serves.

Earlier this month, Cox Communications was recognized in the J.D. Power and Associates' 2004 Residential Long Distance Telephone Study. In the bundled services segment, Cox ranked first out of 15 in overall customer satisfaction nationwide, outscoring all of its local market competitors. Bundled service providers, according to the study, provide local and long distance service with a single bill, and can also offer video and/or data services, such as Cox. This year's honor made Cox the first cable company to receive top honors for in the study. In 2003, Cox ranked second out of 17 in overall customer satisfaction in J.D. Power and Associates' Residential Long Distance Telephone Study. Nationwide, Cox's customers recognized Cox for similar attributes as the local study, including high call clarity; ease of understanding their bills; convenience of having multiple telecom services on one bill; a variety of methods to pay their bill; and willingness of Cox to stand behind the service it sells.

Although Cox offers telephone service in 13 markets across the country, it was included only in the Western Region local telephone service study due to its high market share in this region. The Western Region makes up the largest geographic region of the national studies. Cox's score ranked highest of any regional award recipient.

One of the only major broadband communications companies to aggressively pursue cable telephony following enactment of the 1996 Telecommunications Act, Cox is widely lauded for bringing a competitive choice in local and long distance service to its markets. The company offers a total package of local telephone service with a full complement of features and long distance service. Cox was among the first companies in the country to offer customers the convenience of getting all of their telephone services (local and long distance) from one provider. Further, Cox was the first company to deliver the full package of telephone, high-speed Internet and digital cable television over a single broadband network.

Cox first launched telephony service in Orange County, California in 1997. Since then, the company has expanded its telephony footprint to 12 additional markets and grown to become the 12th-largest telephone company in the country, delivering high-quality and outstanding customer care to more than 1.1 million telephone customers.

About Cox Communications

Cox Communications (NYSE: COX - News), a Fortune 500 company, is a multi-service broadband communications company with approximately 6.7 million total customers, including 6.4 million basic cable subscribers. The nation's third-largest cable television provider, Cox offers both analog cable television under the Cox Cable brand as well as advanced digital video service under the Cox Digital Cable brand. Cox provides an array of other communications and entertainment services, including local and long distance telephone under the Cox Digital Telephone brand; high-speed Internet access under the Cox High Speed Internet brand; and commercial voice and data services via Cox Business Services. Local cable advertising, promotional opportunities and production services are sold under the Cox Media brand. Cox is an investor in programming networks including Discovery Channel. More information about Cox Communications can be accessed on the Internet at www.cox.com.
 

Contact:

     Cox Communications, Inc.
     Amy Cohn, 404-843-5769
     www.cox.com